Shipping Policy
How long will it take to receive my order?
Delivery times depend on the postal service within your area. All orders are dispatched the following business day from our salon in Richmond Victoria.
What are my delivery options and how much will it cost?
We ship through Australia Post and currently offer three main delivery options:
Standard Post - $10
Delivery via Standard Post is approximately 2-5 business days
Express Post - $15
Delivery via Express Post is 1-2 business days to all locations except regional Perth and Darwin
Free Standard Post Shipping
On all orders over $100
What if my order has not arrived after 7 working days?
Delivery times do vary and are also dependent on your postal service and destination. While there is some limited tracking available for registered post the best option would be to check with your local post office as sometimes notice of attempted delivery may be misplaced. Contact details for your local post office can be obtained through the Australia Post website.
How will I know when my order has been shipped?
You will receive an email informing you that your order has been dispatched.
How can I track my order?
You will receive an email informing you that your order has been dispatched. In this email, there will be a tracking number and a link to our carrier's web site where you will be able to locate the tracking number. Click on the link which will take you to Australia Post's website for more details.
I have lost my receipt. Can I please obtain a replacement?
Yes. Please contact our team on (03) 9429 6952 and we can arrange for a receipt to be emailed to you.
Do you offer international shipping?
Products purchased on this website can only be delivered within Australia.
Conditions:
We are not responsible for any delays that may occur to a parcel due to the fault of Australia Post or any other Delivery Carrier during transit.
We are not responsible for parcels that are damaged or lost during transit due to the fault of Australia Post or any other Delivery carrier.